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Information Technology Support Technician

An IT Technician, or IT Support Technician, maintains the computer and network systems of an organisation. Their duties include troubleshooting and diagnosing computer hardware and software issues, setting up computer networks and assisting employees and customers with IT-related problems.

What will you do?

  • Establish strong working relationships with customers.
  • Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in a datacenter
    • Manage, plan control and organize the planned preventative and corrective electrical and/or mechanical equipment.
    • This involves utilizing CMMS and monitoring the performance of electrical plant and machinery, ensuring work is undertaken to prevent failure/loss of the plant and equipment and the production of work order and allocating the work daily to the Technicians, monitoring progress, and inspecting completed work to ensure the required standards are achieved.
  • Ensure that electrical, mechanical, and/or fire/life safety equipment within the datacenter is operating at peak efficiency.
  • Ensure compliance with infrastructure operations standardization
  • Act as an escalation point for all facilities-related issues within the datacenter, escalating to the Data Operations Manager as needed. This may include assisting technicians in times of emergencies, job training, and providing input/recommendations on electrical/mechanical design parameters.
  • Management of small-to-medium projects from conception to completion
    Ensure routine reporting for critical infrastructure, inclusive of operational and maintenance KPIs, objectives, organizational polices, procedures, and standards.
  • Driving cost/energy efficiency projects
  • Identifying single points-of-failure at regional datacenter locations
  • Coordinate, plan, schedule, and supervise CE audits and compliance verifications
  • Drive identification and remediation of vulnerabilities (such as single points of failure). Provide recommendations on new data center equipment designs, technologies, and construction methods. Drive cost/energy efficiency projects

What are we looking for?

  • Bachelor Degree or equivalent or 2+ years industry experience and college course work
  • 2+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
  • Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or related field.
  • Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.
  • 6 months + of experience working with the operation of building cooling, electrical, mechanical, and life safety systems
  • 6 months + of experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS)
  • 2+ years of experience with project management or relevant certification/training in project management
  • Associate’s or Bachelor’s degree in applicable engineering field or mechanical or electrical trades
  • 2+ years experience working on large scale projects.

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